Frequently Asked Questions (FAQ)

Where is my order or has it been dispatched?

Please check the email account used to purchase your item/s to find the dispatch confirmation email. If you canโ€™t find your email, try the following:

  • Check your
    junk/spam folders

  • Search your email
    for Productivity Method, your order number, or the name of the items purchased.

Why is my item taking longer than specified?

All deliveries are handled by our chosen delivery service. Therefore, we cannot give you a specific answer. However, if
you have a tracking number, you can use it to track your delivery.

My Order has been dispatched and has not arrived?

If your order has not arrived, please check with your neighbours and your local post office/depot. Your courier may have forgotten to leave a missed delivery card.

My tracking number is not working or saying pending?

Tracking numbers are managed by the courier company. Your tracking number may take a while to update. Please call the courier company if the problem persists, as we have no control over delivery once the package has left our warehouse